Why Is Apple Embracing the Community of People with Disabilities?

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TecAccess, Making the world of technology accessible

Why Is Apple Embracing the Community of People with Disabilities?

Debra Ruh, CEO of Ruh Global Communications, Founder of TecAccess
Debra Ruh, CEO of Ruh Global Communications, Founder of TecAccess

By Debra Ruh, CEO and Founder of Ruh Global Communications

Apple is said to be taking steps to make its iPhone and iPad more user-friendly for people with disabilities. Since the products all use touch screens, some with visual or mobility impairments can have trouble with the devices; however, in a recent filing with the U.S. Patent and Trademark Office, Apple has said it is seeking to patent a method for connecting its products to accessories that could act in place of a touch screen. I know their products have always been thoughtfully designed, with assistive technology included in all of their devices as a standard feature. Now it looks like they are planning to take it a step further – raising the bar for accessible mobile technology.

Apple and Accessibility Image from: www.rde.nsw.edu.au
Apple and Accessibility Image from: www.rde.nsw.edu.au

So why does Apple care so much whether or not people with disabilities can use their products?

I recently joined the legions of Apple users by buying and falling in love with my iPad2. My son, a senior in VCU Arts College, has been a long-time fan of Apple products and encouraged me to give them a try. At first I was all thumbs and couldn’t even figure out simple things like cut and paste. I was a programmer for many years, and because of that I think the problem was that I was trying to make everything so complicated. I had been training myself for many, many years to navigate around my Windows based PCs, and I wasn’t expecting my iPad to be so intuitive. Don’t get me wrong I am still a big fan of my PC and Windows, but I do adore my iPad2.

My daughter, Sara Ruh, using different Apple Products simultaneously. Sara has Down Syndrome and loves the Accessibility Features that Apple's Products offer
My daughter, Sara Ruh, using different Apple Products simultaneously. Sara has Down Syndrome and loves the Accessibility Features that Apple’s Products offer

I didn’t have to go to Apple to get a tablet – there are some amazing tablets on the market that use Windows based operating systems. Still, I am a technologist and I have been reading all the amazing articles about how accessible the iPhones and iPads are for my community – the community of people with disabilities.

My husband and I have two children, Kevin 23 and Sara 24. Sara was born with Down syndrome and she has inspired me every day of my life. Sara took to the iPad2 like a fish to water. I was so surprised because as I fumbled along trying to make my PC brain work on the iPad she was just zooming along. Flipping on movies, eBooks, podcasts and music, and let me tell you she is an expert at purchasing items from iTunes. It was amazing to watch and I wondered how much better her education would have been if she would have had access to a device like the iPad.

As a parent, I am grateful to Apple for including her in the wonderful digital movement. She is saving her money to buy her own iPad so she can have full access. Now if only I could figure out how to lock her out of iTunes! (Guess I will have to ask Sara how to do that…)

Kevin and Sara Ruh as babies
Kevin and Sara Ruh as babies

Okay, so why does Apple care about someone like me – a middle aged, working mother of two children-one of which happens to have Down Syndrome?

Well, according to She-conomy, an online guide for marketing to women, women account for 85% of all consumer purchases, including everything from autos to health care.

Plus, like my own, 1 in 3 households in the US are impacted by someone with disabilities. Likewise, the 2000 U.S. Census reported that almost 42% of older adults (65+ years) have one or more disabilities. In fact, the percentage of people with disabilities is larger than any single ethnic, racial, or cultural group. At 19.3%, the number of people with disabilities exceeds the next largest group – Hispanic people (14.9%) – by a fairly wide margin.

In the UK, the numbers are also equally as large. For example — CSR Europe, a European business network of Corporate Social Responsibility, estimates that 8.6 million people (aged 16 and over) self-identify as having a disability, which translates into 15% of the population. Those over 50 years of age currently account for one fifth of the UK population, and they own more than 80 percent of the country’s asset wealth and are the group most likely to vote in general elections. Surprising to some, 33% of 50-60 year olds now have a disability.
In all of Europe it is estimated that at least 39 million people have a disability. It is also estimated that in every country 10 to 20 percent of the population has some form of disability, a number that is expected to grow.

National Organization on Disability
National Organization on Disability

On a global scale, the National Organization on Disabilities says that this powerful group controls over $3 Trillion in discretionary income worldwide, and the numbers are growing.

Why would a company as smart as Apple care about this segment? I would say that it’s because it is providing them a solid return on investment and they are making a profit for their efforts. My family will certainly continue to buy their products – not only because they are convenient and easy to use, but because we choose to support companies that make their products and services accessible to ALL people.

Kudos to Apple – I wish them huge success in all of their future endeavors!

For further information about TecAccess and their current endeavors, visit their website at SSB Bart Group

Follow Ruh Global Communications
To follow up on Debra Ruh’s current endeavors, follow her on social media: @DebraRuh or visit Ruh Global Communications

Taking the broader view of disability

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TecAccess, Making the world of technology accessible
Debra Ruh, CEO of Ruh Global Communications, Founder of TecAccess
Debra Ruh, CEO of Ruh Global Communications, Founder of TecAccess

Debra Ruh argues that making digital publishing available to a broader range of people with disabilities is good for a company’s image, and good for the bottom line.

The advent of print-on-demand (POD) and ebooks has gone some way to making books accessible to more people with disabilities (PwD), but there is a long way to go. Part of the problem is that people think of disability in extreme or narrow terms, such as blindness and deafness, when it also includes many other types of disability, such motor and cognitive impairment, and, in an ageing population, increasing cases of visual and hearing impairment. And part of the problem is that some publishers seem to consider accessibility something that has to be done to avoid litigation risk rather than understanding the real opportunities to expand business.
But it is a potentially huge market. Statistics show that more than half the global population has a connection to disability.
  • The American Association of People with Disabilities estimates that the number of people with disabilities impacts an estimated 1 in 3 households in the US.
  • Worldwide, this group numbers 500-750 million people.
  • People with disabilities have almost two times the spending power of teens and more than 17 times the spending power of tweens (ages 8-12) – two demographics often sought after by businesses.
The New York Times reported that spending by travelers with disabilities exceeds $13.6 billion annually.
  • Marketing studies of the Atlanta Paralympics (Solutions Marketing Group, 2003) reveal that even households with no disability connection felt goodwill towards companies that included people with disabilities in advertising and were more likely to buy their products.
WE Magazine, a lifestyle publication for people with disabilities, reports that people with disabilities spend $700 billion a year on technology.
And as we age, more people acquire disabilities. And as we age, more people acquire disabilities. And as we age, more people acquire disabilities. And as we age, more people acquire disabilities. And as we age, more people acquire disabilities.
  • According to AARP (formerly the American Association of Retired Persons), 4 million Americans
  • In the same Census, the percentage of PwD is larger than any single ethnic, racial or cultural group. At 19.3%, the number of people with disabilities exceeds the next largest group – Hispanic people (14.9%) – by a fairly wide margin.
  • And these numbers do not include the family and friends that support inclusion for people with disabilities.
  • There may also be unexpected benefits for publishers’ other customers. Many things that were designed for people with disabilities have, over time, benefi ted the
  • Debra Ruh with her daughter Sara turn 50 each year. Many adults will experience age-related physical changes that may aff ect hearing, vision, cognition and mobility after age 50. And while they may not think of themselves as having disabilities, they often seek out businesses that accommodate those changes by off ering more accessible services.
  • There are 76 million baby boomers in the US. AARP studies show that more than 46% of people over the age of 65 have a disability.
Likewise, the 2000 US Census reported that almost 42% of older adults (65+ years) have one or more disabilities. mainstream public too. Curb cuts were created for people using wheelchairs, but everyone uses them now – for strollers, shopping carts, vendors delivering to a store, etc.
Text-to-speech was created for people that could not communicate in the traditional manner, but now many kiosks and automobiles have this feature. My Toyota communicates with me via simple commands and the keyless entry is convenient for people with disabilities.
Captioning was created for people that are deaf or hard-of hearing, but is now used more widely – on TV’s in gyms, fast food restaurants and airports.
But sometimes the reverse can happen and something designed for the mainstream benefits people with disabilities. Outside the publishing world, one example is the front-loaded washing machine. A friend of mine, who is 3’ 11”, describes washing and drying clothes before the front-loaded washer and dryer were available. It is a funny story, but the interesting part for my purpose here is that she bought the front-loaded machines as soon as she saw them – even though she had not been in the market for these expensive purchases before. Of course ebooks and POD are also examples; created for mainstream.
It is a potentially huge market. Statistics show that more than half the global population has a connection to disability convenience, they have become invaluable for people with disabilities.
One company that has seen the business opportunities of embracing our community is Apple. It is said to be taking steps to make its iPhone and iPad more user-friendly for people with disabilities. Since the products all use touch screens, someone with visual or mobility impairments can have trouble with the devices. However, in a recent filing with the US Patent and Trademark Office, Apple has said it is seeking to patent a method for connecting its products to accessories that could act in place of a touch screen. Their products have always been thoughtfully designed, with assistive technology included in all of their devices as a standard feature. Now it looks like they are planning to take it a step further – raising the bar for accessible mobile technology.
Apple and Accessibility Image from: www.rde.nsw.edu.au
Apple and Accessibility Image from: www.rde.nsw.edu.au
Why would a company as smart as Apple care so much about this market segment? I would say that it is because Apple is getting a solid return on investment. My family will certainly continue to buy their products – not only because they are convenient and easy to use, but because we choose to support companies that make their products and services accessible to all people.
My daughter, Sara Ruh, using different Apple Products simultaneously. Sara has Down Syndrome and loves the accessibility Apple offers
My daughter, Sara Ruh, using different Apple Products simultaneously. Sara has Down Syndrome and loves the accessibility Apple offers
And there are examples from the publishing world too. Th e Hachette Book Group announced in June that it was making its website accessible to Americans with Disabilities, through a new alliance with eSSENTIAL Accessibility. A new tool will extend Hachette’s online services to individuals with physical disabilities.
“Readers are naturally curious about their favorite books and authors,” says David Young, Chairman and CEO of Hachette, “and our websites are rich with information. Providing the disability community with easy access to our sites helps foster the connection between reader and author. We are proud to be the first publisher to work with eSSENTIAL Accessibility in this initiative and to provide a more comprehensive service to our physically disabled customers.”
Apple and Hachette are leading the way and proving that this can be good for the bottom line. I hope others in the publishing community consider reaching out to and embracing this virtually untapped market; it could be a real game changer across the board.
Debra Ruh is the founder of TecAccess and founder and CEO of Ruh Global Communications Follow her blog at
debra.ruh.tumblr. com;
See also ‘Accessible publishing – business case’ at www.rnib.org.uk. Page 30
For further information about TecAccess and their current endeavors, visit their website at SSB Bart Group
Follow Ruh Global Communications
To follow up on Debra Ruh’s current endeavors, follow her on social media: @DebraRuh or visit Ruh Global Communications

No Good Deed Goes Unpunished

Disney World
Disney World

Sam Joehl, SSB Senior Accessibility
Sam Joehl, SSB Senior Accessibility

With special comments from Sam Joehl, SSB Senior Accessibility Specialist.

I was perplexed when I read about a class action lawsuit against Walt Disney Parks & Resorts.

“On June 29, 2011, the United States District Court Central District of California certified a nationwide class of blind persons in a class action pending in Los Angeles against Walt Disney Parks & Resorts. The Plaintiffs expect to establish that thousands of patrons with visual impairments visit Disney’s parks, restaurants and hotels each year, and that the three named Plaintiffs’ claims are common to those of the much larger class. The Complaint does not seek money damages, but only compliance with ADA and other laws which require Disney to accommodate the needs of, and not discriminate against, its patrons with visual impairments.”

American Foundation for the Blind
American Foundation for the Blind

Why the surprise? The American Foundation for the Blind (AFB) just awarded Disney with a 2011 Access Award. “Walt Disney Parks & Resorts in 2010 introduced a new device at its U.S. theme parks that provides audio description for its many spectacular—and hugely popular—rides and attractions. Guests with visual impairments who visit Walt Disney World® Resort in Florida and Disneyland® Resort in California can explore the parks with unprecedented freedom with the help of a 7.2-ounce wireless device. Disney’s Handheld Device provides audio descriptions of park surroundings and rides for guests with visual disabilities, closed captioning for guests who are deaf, as well as other access features at over 51 attractions domestically. Disney’s Handheld Device also lets guests choose the type of information they would like to receive about outdoor areas, from architectural elements to the location of the nearest restroom via an interactive audio menu.”

The new Audio Description Technology describes out door locations for Disney land park guests with visual disabilities Image from: http://disneyparks.disney.go.com/blog/
The new Audio Description Technology describes out door locations for Disney land park guests with visual disabilities Image from: http://disneyparks.disney.go.com/blog/

Sam Joehl had these comments on the subject:

“In the late 1990’s I visited Disney World’s Epcot Center with my family. They provided us with a Braille guidebook listing the countries and the cuisine served by the restaurants which allowed me to independently select where I wanted to dine for lunch. Disney was accommodating people with disabilities even back in the 1990s by providing guidebooks in accessible formats.

Netflix Captioning Lawsuit. Image from: www.3playmedia.com
Netflix Captioning Lawsuit. Image from: www.3playmedia.com

I think lawsuits like these have the potential to hurt the disability advocacy community more than help it just as the ADA lawsuit against Southwest Airlines did. The Disney suit falls into the same category of frivolous lawsuits as the NAD complaint against Netflix (who plan to caption 80 percent of their streaming content by year’s end and has offered subtitles on iOS devices since May of this year) and the NFB complaint against SSA which has one of the best Section 508 programs in the U.S. Federal Government.

All of these organizations obviously employ individuals who are deeply committed to ensure that their products and services are accessible, but they may have gaps in their accessibility policies, lack overarching corporate accessibility policies or lack enforcement of these policies across the entire organization.

Last month I went to a talk at Accessibility DC in which Dr. Chris Law presented his doctoral thesis about the business case for accessibility. Dr. Law studied organizations in Australia to determine why some were more successful at implementing end-to-end accessibility solutions than others. He came away with seven success factors which were present in every organization that implemented accessibility across their culture and their entire enterprise, and were not present in organizations that fell short of this objective in some area. More research needs to be done in this area to identify the criteria that results in effective end-to-end accessibility programs.

"Win win" We need to work with organizations rather than be quick to litigate. Image from: http://lflegal.com/negotiations/
“Win win” We need to work with organizations rather than be quick to litigate. Image from: http://lflegal.com/negotiations/

We need to work with organizations to get these seven success factors implemented across their entire enterprise. Instead of attacking or threatening organizations which are making a concerted effort to implement accessibility, positive relationships should be formed with the individuals spearheading these efforts to increase their influence and fill in the gaps in their accessibility policies and their implementations.

The numerous accessibility successes which were borne out of structured negotiation agreements demonstrates that companies can be convinced to provide accessible solutions by fostering positive relationships instead of taking the route of litigation. Filing lawsuits against companies for not doing what they are already doing brands us accessibility advocates as the unreasonable hysterics we are often seen to be. Litigation should be saved for the companies who are unwilling to cooperate or who fight their legal requirements. The companies who are trying to do the right thing should be encouraged to do what they’re doing even better.”

So what can be done? How can we avoid sending mixed messages from our community of people with disabilities (PwD)? What can a company do to better understand and include PwD?

There are some logical steps: make inclusion a part of your company’s culture, include accessibility in your policies and procedures, add compliance language to all IT procurements, and make accessibility part of your service and product life cycles and development.

Disability Parking Sign at Disney. Image from: http://themagicalworldof.com/
Disability Parking Sign at Disney. Image from: http://themagicalworldof.com/

Focus on all human touch points, HR systems, Intranet, Internet, Service Centers, Kiosks, eLearning, Online Services, Software applications, shareholder reports, marketing communications, PDF and other reports. Anywhere that you intersect with a person should have accessibility built into the process. Train your developers, testers, QA, programmers and anyone else adding content. Make inclusion and accessibility part of your organization’s culture.

 

Walt Disney Parks & Resorts has spent millions of dollars to include people with disabilities in their parks. They offer wheel chair rentals, services for guests with mobility, hearing and visual disabilities, lighting sensitivity, and special parking for guests with disabilities. To learn more about Disney efforts to provide accessibility visit http://www.Disneyland.Disney.go.com/help/access.

I am not here to argue the merits of the lawsuit but do think many will be confused by an award for excellence from AFB and then a lawsuit by members of the blind community.

 

For further information about TecAccess and their current endeavors, visit their website at SSB Bart Group

Follow Ruh Global Communications
To follow up on Debra Ruh’s current endeavors, follow her on social media: @DebraRuh or visit Ruh Global Communications

In Focus: When the Law Is In Flux

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TecAccess, Making the world of technology accessible
Wall Street Journal Smart Money
Wall Street Journal Smart Money

SmartMoney.Com

By Diana Ransom

P14777-18 President Bush signs the Americans with Disabilities Act on the South Lawn of the White House. Sharing the dais with the President and he signs the Act are (standing left to right): Rev. Harold Wilkie of Clairmont, California; Sandra Parrino, National Council on Disability; (seated left to right): Evan Kemp, Chairman, Equal Opportunity Commission; and Justin Dart, Presidential Commission on Employment of People with Disabilities. Mrs. Bush and Vice President Quayle participate in the Ceremony. 26 July 1990 Photo credit: George Bush Presidential Library and Museum
P14777-18 President Bush signs the Americans with Disabilities Act on the South Lawn of the White House. Sharing the dais with the President and he signs the Act are (standing left to right): Rev. Harold Wilkie of Clairmont, California; Sandra Parrino, National Council on Disability; (seated left to right): Evan Kemp, Chairman, Equal Opportunity Commission; and Justin Dart, Presidential Commission on Employment of People with Disabilities. Mrs. Bush and Vice President Quayle participate in the Ceremony.
26 July 1990
Photo credit: George Bush Presidential Library and Museum

WHEN GEORGE W. BUSH last year signed into law an expanded Americans With Disabilities Act (ADA) that made it easier to qualify as disabled, employers worried what the impact would be on their businesses. Right now, they have a temporary reprieve as the Obama administration reviews the act, but in the next six months that could change if the law is broadened again.

The changing landscape has benefitted Debra Ruh. The owner of TecAccess, a Rockville, Va., technology accessibility consulting firm, Ruh, 50, works with tech clients such as Dell and AOL to comply with the law and ensure that their web sites and products are accessible to people with disabilities. Business is picking up as the economy recovers: TecAccess’s revenue this year will reach $4 million, double the 2008 number, says Ruh. She expects profits to drop about 5% from last year, to $200,000.

SmartMoney asked Ruh about the ups and downs with her eight-year-old firm. Here are her condensed answers.

 

Debra Ruh, CEO of Ruh Global Communications, Founder of TecAccess
Debra Ruh, CEO of Ruh Global Communications, Founder of TecAccess

Name: Debra Ruh
Business: TecAccess, a technology accessibility consultancy.
Industry: Technology
Location: Rockville, Virginia
Year founded: 2001
Number of employees: 25
Web address:www.tecaccess.net

You were a vice president at a prominent mortgage lender. Why the switch to a technology consultancy?

A photo of Sara Ruh as a baby
A photo of Sara Ruh as a baby

My daughter Sarah was diagnosed with Down syndrome when she was 4 months old. To be honest, we thought she’d grow out of it. But after several years, we realized that thinking wasn’t realistic. My husband and I started weighing employment options for Sarah. But the

Sara Ruh, Chief Inspiration
Sara Ruh, Chief Inspiration

existing jobs for someone with her condition were fairly menial, while the more rigorous positions were only available to those with intellectual disabilities or the seeing impaired. At the time, we thought we should create a company that understands the value of hiring people with disabilities. I’m proud to say that Sarah who is now 22 years old has two jobs. In addition to serving as TecAccess’s chief inspiration officer, in which she speaks at events, answers the

phone and performs some light administration, she also works at Nordstrom.

 

How do you work with companies to revamp their products and services?

Even something as simple as fixing the way a web site is constructed can make a huge difference in improving accessibility among the disabled. Many web sites contain flashy graphics and images. However, for someone who is, say, sight impaired, pictures don’t translate. You have to tag all of those images in a certain way so that a screen reader will pick up what the image is. A side benefit of all of this tagging is the more accessible you make your web site, the easier it is for search engines and mobile devices to read it.

Does hiring disabled workers present its own set of challenges?

Rosemary Musachio
Rosemary Musachio

Initially, it did because we didn’t hire based on qualifications as much as we hired based on the fact that someone was disabled. Regrettably, this led to a few hiring failures. However, now we hire based on qualifications first and disability second.

How did the downturn affect business?

We didn’t feel any changes for the first couple of months last year. But then the projects started to just trickle in, and, all of a sudden, our customers went from paying us within 35 days to paying in 60 to 90 days. I had to reduce salaries across the board. And while we didn’t lay anyone off, we didn’t fill positions when people left. Although things are now looking up, the lack of cash flow stopped us from being able to create new products and services.

Helping companies cater to millions of disabled consumers is an effective sales pitch. During the downturn, did you have to change it?

Target sued for alleged violations against the Americans with Disabilities Act
Target sued for alleged violations against the Americans with Disabilities Act

Regardless of the positive return on investment we could provide, we found that, starting in January, potential clients were more interested in staying out of legal trouble. In recent years, companies including Target, Bank of America and Sony have been sued thanks to alleged violations against the Americans with Disabilities Act. As it turns out, when the economy goes down, lawsuits rise. (Editor’s note: The ADA is currently under review by the Obama administration and may or may not become more inclusive.)

Considering that so many companies are struggling to make ends meet these days, what do you say to businesses that say they can’t afford to add handicap-accessible products, features or services in spite of government mandates?

In this economy, we all need to expand our client base. While introducing new products and features will cost you, you’ll also be widening your reach by making them more accessible. Plus, as members of the baby boomer generation age, many of them will acquire disabilities. Not taking the steps to include these individuals can quickly erode future profits.

What is your best advice for entrepreneurs getting started today?

Today, especially, it is very important to follow the rules. Now you should have enough cash to cover eight months of expenses in the bank. If you grow too quickly, slow down, or you’ll exhaust your resources. Make sure your financials are always in order. Understand your balance sheet. And, of course, spend less than what you’re making. While these tips seem obvious, I didn’t follow them and perhaps had a more painful start-up process because of it.

For further information about TecAccess and their current endeavors, visit their website at SSB Bart Group

Follow Ruh Global Communications
To follow up on Debra Ruh’s current endeavors, follow her on social media: @DebraRuh or visit Ruh Global Communications

Virtual Office, Real Accessibility: The TecAccess Story

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TecAccess, Making the world of technology accessible

 

Debra Ruh, CEO of TecAccess and her daughter, Sara Ruh
Debra Ruh, CEO of TecAccess and her daughter, Sara Ruh

For many, the ability to telework — working remotely, usually from home, via computer — is viewed as a pleasant convenience, a benefit offered by progressive employers to enhance the work environment. But for the employees of TecAccess, it is a necessity of professional life.

“Commuting to work is annoying for many of us,” said TecAccess founder Debra Ruh. “But for most of my employees, it’s impossible.”

TecAccess, an electronics and information technology (E&IT) company, employs more than 30 associates, nearly all of whom have disabilities ranging from quadriplegia to cognitive disabilities. Many TecAccess employees, including market analyst Rosemary Musachio, require access to assistive technologies or personal care assistance that makes it difficult to work outside the home. Musachio, who has cerebral palsy, cannot speak or use her hands, but uses a word board and headpointer to communicate, both in her work for TecAccess and as a regular columnist for Sun Newspapers.

According to a 1997 U.S. Census Bureau report, the employment rate for adults aged 25 to 64 with a severe disability is just above 30 percent (and has hovered at this level for the past 12 years), with median earnings of $13,272, compared with an 84 percent employment rate for adults without disabilities, who also draw nearly $23,000 in median earnings. But constantly improving assistive technologies and a global telecommunications infrastructure have made access to higher paying, flexibly scheduled jobs more achievable.

And broadband, said Ruh, has made it practical.

About 70 percent of TecAccess associates use broadband to telecommute, collaborating with one another and with their clients. The remaining 30 percent, including Ruh herself, are dialing up and waiting not-so-patiently for broadband to become available in their areas.

“Broadband is so important to where we’re going. Some people think broadband is trendy, that it’s a nice convenience, but not really necessary,” Ruh said. “But not for TecAccess associates and for the millions of other people with disabilities.

“Broadband isn’t a luxury. Broadband is the difference between quality of life or not. It’s about being able to work and being able to interact in ways that haven’t always been possible for people with disabilities. One of our associates said to me, ‘You gave me my life back. You gave me my respect back.’ “

TecAccess specializes in information technology (IT) accessibility as well as compliance solutions for Section 508 of the U.S. Rehabilitation Act of 1973 and 1998, providing accessibility testing and assessment, training, engineering, policy review and consulting. Section 508 requires federal agencies to make their electronic and information technology accessible to people with disabilities. The quickly growing company’s clients include some well-known corporations, including Avaya, Wachovia, Verizon, Canon and Circuit City, not to mention U.S. government bodies, including the Navy, the Social Security Administration and the Department of Agriculture.

Sara Ruh, Chief Inspiration
Sara Ruh, Chief Inspiration

Ruh, who started TecAccess in the late 1990s, was inspired by her daughter, Sara, who has Down Syndrome. Ruh, a former telecommunications and IT professional, realized that the future employment options for Sara were limited, so she decided to create an IT company that would hire mainly people with disabilities.

“People said, ‘Oh, open up a bakery, open up a T-shirt shop,” said Ruh. “But what do I know about cakes or clothing?”

Instead, Ruh created a company with a specialized mission and a compelling logic: evaluation and development of disability-accessible technologies by people with disabilities.

Originally, the company’s focus was on building accessible Web sites for companies, work that is clearly a perfect fit for the telecommuting model. But as the company expanded, they found an increasing number of their clients were looking for assistance in Section 508 compliance and the accessibility of technologies beyond the Internet. From there, growth has been rapid and exciting.

For example, one corporation that was working with TecAccess on various accessibility projects asked the company for its recommendation on the “dream copier.” If money were not a consideration, what would a totally accessible copier look like? Sean Stapleford, a TecAccess associate who is paralyzed from the neck down, came up with 15 pages of ideas, from symmetrical voice automation (the copier both responds to voice commands and provides voice prompts to assist users with tasks) to a copier that senses when it needs to be repaired and automatically contacts the technician, or in some cases, repairs itself.

Sean Stapleford and Debra Ruh
Sean Stapleford and Debra Ruh

“The client brought Sean’s ideas to their engineers in Japan, who were really excited by what he suggested,” Ruh said. “They are actually building some of his ideas into their next design.”

Ruh is counting on broadband to continue to open doors for people with disabilities. True high-speed connectivity not only supports a “virtual office,” by allowing video conferencing and transmission of large files and applications between locations, but provides people with disabilities — typically a more isolated and under-served population — with more opportunities to interact socially, learn marketable skills and achieve increasing fiscal and social independence.

Ruh is excited about the possibilities for herself and her employees with fiber to the home. For now, she’d settle for access to a DSL line (she estimates that she’s contacted her local carrier no fewer than 30 times in the last year or so to see if broadband is available in her area yet!), but for the long term, she knows her associates, and millions of other individuals with disabilities, will need as much bandwidth as they can get.

“The technologies that assist people with disabilities are constantly improving, offering more options, more independence and more accessibility,” said Ruh. “If telecommunications can’t keep up with our technology, we might as well just slow down our technology. And that’s not going to happen. That can’t happen. So let’s make sure the telecommunications can keep up with us.”

As for TecAccess, Ruh and her associates continue to draw big corporate clients, with the dual goals of both improving technology accessibility as well as growing the employment opportunities for people with disabilities. Ruh has set her sights on developing a curriculum for training people with disabilities for information technology professions.

“It’s time for more companies like this, don’t you think?” said Ruh. “And without broadband, without the Internet, we could not have this company. We would not exist.”

For further information about TecAccess and their current endeavors, visit their website at SSB Bart Group

Follow Ruh Global Communications
To follow up on Debra Ruh’s current endeavors, follow her on social media: @DebraRuh or visit Ruh Global Communications

Sara Ruh Wins Top 40 Under 40 Award

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TecAccess, Making the world of technology accessible

 

Style Weekly Cover - Top 40 under 40
Style Weekly Cover – Top 40 under 40

Rockville, VA – October 16, 2008 — Richmond, Virginia – Style Weekly has selected Sara Ruh, inspiration for TecAccess, as one of 2008 “Top 40 Under 40” award winners. Top 40 Under 40, which was launched by Style´s sister publication, Inside Business, is an annual tradition now organized by Style Weekly to honor rising young catalysts making a difference in both business and community.

“Sara Ruh´s business card lists her official job title as ´Inspiration.´ No single word could be more appropriate to describe this young Hanover resident born with Down syndrome,” writes Chris Dovi of Style Weekly. “In a society that just a few decades ago viewed people with her disability as little more than an unfortunate burden, Ruh pushes back.”

Sara Ruh, Chief Inspiration
Sara Ruh, Chief Inspiration

“I´m just like everybody else,” says Ruh, whose high-energy activism has helped shape TecAccess into today´s leading—and most award-winning—accessibility and workforce solutions consultancy in the industry. “My disability allows me to see the world differently and with new ideas. I help give a voice to others that may not have the ability to speak. I want to make a difference in the world. I also believe that the world is a better place because I am part of it,” says Ruh.

Serving as both an international keynote speaker on the topic of disabilities, and a TecAccess employee, Sara travels the world with a mission to improve accessibility and employment options in competitive job fields in the community for others with disabilities. For these efforts Style Weekly selected Ruh as a Top 40 Under 40 award winner, making her the youngest person to receive the award. Ruh was greeted with a standing ovation at the Style Weekly award reception where fellow young catalysts shared their innovative ideas with the business community.

For more, visit Style Weekly.

About TecAccess

TecAccess is the most awarded risk management and accessibility consultancy in the world. TecAccess turns potential risks into a marketplace advantage through leading accessibility services and products. With a focus on Section 508 compliance, TecAccess makes Information and Communication Technologies (ICT) accessible to the world´s largest and fastest growing demographic – people with disabilities. TecAccess is a certified Woman-Owned and SBA certified 8(a) and Small Disadvantaged Business (SDB).

For further information about TecAccess, visit SSB Bart Group

Follow Ruh Global Communications
To follow up on Debra Ruh’s current endeavors, follow her on social media: @DebraRuh or visit Ruh Global Communications